Xodus Travel Services
Billing Specialist
Claims payments, vendor issues, failed-payment investigations, recurring batches, and month-end support.
2026 - Present
Communications & operations
I’m Ivy. I help teams keep track of the moving pieces.
My background spans live-service game publishing, claims and payment operations, vendor coordination, and internal communications. I’m usually the person keeping schedules, approvals, details, and next steps easier to follow.
01
Publishing & player communications
02
Operations & workflow coordination
03
Writing, reporting & documentation
Selected experience
Where I’ve worked.
Digital Extremes
Content Marketing Coordinator
Player-facing Warframe content across web, social, and in-product channels, with publishing schedules, approvals, revisions, and cross-functional delivery supporting live-service updates, events, and collaborations.
2025
Toronto Police Service
HR Communications Student
An organization-wide communications audit, leadership recommendations, updated processes, and employee resources.
2025
Manulife
National Education Specialist
CRM campaigns, PowerBI reporting, automated data connections, training guides, and client transitions.
2023
In practice
What I tend to pay attention to.
Keeping the details visible
I keep dependencies, approvals, timelines, and exceptions in view so people know what needs attention.
Leaving a useful trail
I capture procedures, decisions, and context in references people can return to later.
Staying with an issue
I ask the next question, involve the right people, and keep an item moving until it is resolved.
Making repeat tasks easier
I notice recurring friction and make focused changes using tools the team can maintain.
Selected projects
A few things I’ve built or improved.
Professional Operating System
A private reference that keeps positioning, project priorities, decision-making, and career materials consistent over time.
Warframe publishing & player communications
A concise look at player-facing content support, publishing coordination, approvals, and cross-functional delivery at Digital Extremes.
Read the case studyThanks for taking a look.
My resume has the full details. You’re also welcome to email me about an opportunity, a project, or a question about my experience.
Get in touch